Support

The Hope app doesn't pull anything out of the patient record at your clinic. Everything you see in the app was sent to you actively by the clinic. If you're sure they have sent something and it still isn't showing, let them know. If a second attempt also brings nothing, please do the following:

1. Open the settings in the app.
2. Scroll all the way down.
3. Enable the support data export.
4. Describe the problem precisely in the note.

Because the support export sends us no personal data, we have no way of contacting you. We will approach the clinic instead and resolve the problem there.

If you'd like to follow how it develops, open a support ticket using the form below – and do mention in your description that you've made an export.

We have no access to your data, you have no profile with us, and none of your personal data exists on our side – so there is nothing here for you to request the deletion of. Your data is stored solely on your phone and in the clinic's system, which means that deleting the app deletes all of it. One thing worth knowing: once your data is gone, we have no way of restoring it.

There are three possible reasons:

1. The clinic has accidentally sent a document asking for more signatures than can be given – for example one that requires a partner's signature when you don't have a partner.
2. Documents remain available for signing for 30 days. Once that period has passed they are deleted from the server and are no longer valid. Your clinic can simply send them again, and they can then be signed.
3. There is genuinely a bug – which we will of course fix as quickly as we can. Please do the following:

1. Open the settings in the app.
2. Scroll all the way down.
3. Enable the support data export.
4. Describe the problem precisely in the note.

Sharing treatment results is optional for the clinic; they decide what to make available to you. Hope cannot reach your data on its own if the clinic doesn't actively send it. So if you would like your results, please ask your clinic directly.