Support

The Hope app doesn't pull anything from the patient record at the clinic. The data you can see in the app is sent to you actively by the clinic. If you're certain the clinic has sent you data and you still can't see it, let the clinic know. If no data arrives on a second attempt, we'd ask you to proceed as follows:

1. Open the settings in the app.
2. Scroll all the way down.
3. Enable the support data export.
4. Describe the problem precisely in the note.

Since no personal data is transmitted to us during the support data export, we have no way to contact you. We will then get in touch with the clinic and resolve the problem.

If you'd also like to know how things progress, you can create a support ticket in the form below. Don't forget to mention in the description that you've made an export.

Since we as a company have no access to your data, you don't have a profile with us, and no personal data of yours exists on our side, you don't need to request any data deletion from us – we simply have no data. Your data is stored solely on your phone and in the clinic's system. So if you delete the app, all of your data is gone too. Important to know: if you delete your data, it's impossible for us to restore it.

There are three possible reasons:

1. The clinic accidentally sent you a document that requires more signatures than can be provided. For example, you received a document that asks for a partner's signature, but you don't have a partner.
2. Your documents are available for signing with us for 30 days. If you've exceeded that time, the documents are deleted from the server and are therefore no longer valid. The clinic can send you these documents again, and then they can be signed once more.
3. There is in fact a bug, which we'll of course fix as quickly as possible. We'd ask you to proceed as follows:

1. Open the settings in the app.
2. Scroll all the way down.
3. Enable the support data export.
4. Describe the problem precisely in the note.

Providing treatment results is optional for the clinic. The clinic can send you whatever it wants to make available to you. Hope has no way to access your data automatically if the clinic doesn't actively provide it. So if you'd like your treatment results, please contact your clinic directly.